HELB portal account registration and activation process

Publish date: 2024-09-03

The hunt for Higher Education Loans Board financing is increasingly intensifying even as thousands of students prepare to join university. While some learners experience little to no problems navigating the HELB portal, some are finding it difficult to start in the first place. Stay informed on how to go about the Higher Education Loans Board registration and activation process to safeguard the validity of your academic dreams.

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Preparing for enrollment in tertiary education is an overwhelming process among learners, especially those from financially challenged families. Luckily, the Higher Education Loans Board helps needy students achieve their dreams through bursaries, scholarships, and loans. However, these financial aids are exclusive to institutions mandated by the Kenyan Ministry of Education.

HELB portal: Registration and activation process

The HELB portal in Kenya offers various online services for students, loanees, institutions, employers, and debt collectors. It's designed to facilitate managing and disbursement student loans, bursaries, and scholarships. Some of the available portals include:

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HELB student portal registration

First-time applicants must register for an HELB account before proceeding with their loan applications. Through this account, both government-sponsored and self-sponsored (SSP) students can access government funding to facilitate their placement programs regardless of the institution.

With an account, interested HELB loan beneficiaries can place applications and check HELB loan status upon disbursement. The registration process is always open to everyone who merits the basic requirements outlined on the portal. Follow the steps below to register for an account:

  • Visit the Higher Education Loans Board portal website.
  • Click on "Loans" and then "Student".
  • Click on "Register" to create an account.
  • Specify if you have a national ID number by clicking "Yes" or "No" to proceed.
  • Enter your ID number and first name as per your ID and select nationality.
  • Click "Validate" to proceed.
  • Follow the instructions on the page, confirm all details provided, and then click "Sign Up" to create an account. The system will output a congratulatory message prompting you to access your email for activation.

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    HELB account activation

    Now that you are registered, account activation is probably the most critical step in your account registration, failure to which you will not qualify for an account. The process serves to validate the email and phone number provided as authentic credentials of the HELB portal applicant.

  • Start by accessing your mail inbox through your phone or computer.
  • Then navigate to your mail inbox and locate the message from the Higher Education Loans Board.
  • Open the mail and click on the link provided to begin your account activation process.
  • The link page will prompt you with an auto-generated code delivered to your phone number.
  • Locate the code in your phone inbox, provide it in the web field then click "Proceed".
  • By doing so, you will have successfully created a new HELB portal account to help you apply for various products as well as bursaries from the organization.

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    Note: Always remember your email and password. You will need them whenever you seek online services at the Higher Education Loans Board portal.

    How to login into the HELB portal

    Once you have registered your account, you can sign in anytime. Follow the steps below to log in.

  • Visit the Higher Education Loans Board portal website.
  • Click on "Loans" and select your category as either student, loanee or employer.
  • If you select "Student", proceed to sign in using your email address and password.

    • How to reset my HELB portal password

    Forgot your password and wondering how to reset my HELB portal password? Follow these simple steps

  • Navigate to the HELB sign in portal.
  • Click on "Forgot Password."
  • Provide your email on the next page to receive a new password and a guide on creating a new one.

    • Why is the HELB portal not working?

    If you are experiencing issues with the HELB portal not working, several potential causes and solutions can be considered:

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    Is the HELB portal open?

    The HELB portal operates 24/7, and anyone can access their information and manage their loans. If you encounter technical difficulties while accessing the portal, you can contact HELB customer care.

    How to use the HELB app

    The HELB app lets you conveniently manage your student loan on your phone.

  • Download the HELB mobile loan app.
  • Launch the app and register an account using your accurate personal details (name, phone number, email, ID no. and KRA pin).
  • Go to the loans section and select the right loan application form.
  • Fill out the form, then click submit.
  • Once submitted, you will receive a notification of your successful application process.

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    How to change the HELB phone number?

    To change your phone number on the HELB portal, follow these steps:

  • Visit the HELB portal.
  • Enter your login credentials (email and password) to access your account.
  • Once logged in, navigate to the "Profile" or "Account Settings" section. This is typically found in the user menu or dashboard.
  • Look for the option to update personal details or contact information.
  • Enter your new phone number in the designated field.
  • HELB might require you to verify the new phone number. This can be done through a code sent to your new number via SMS.
  • Enter the verification code as prompted to confirm the change.
  • Ensure you save or submit the updated information to complete the process.

    • How to delete your HELB account?

    It's not possible to directly delete your HELB account through the portal or app. This is because your account likely serves as a record of your loan and financial history. However, you can close your HELB account if you fully repay your loan.

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    For any inquiries, you can contact them with the following HELB contact details.

    The HELB portal ensures that users can get assistance with technical issues or specific concerns about their loans. It is designed to be user-friendly and accessible to users.

    Tuko.co.ke recently published an article on HELB interest rate, requirements and penalties. As part of its mandate, HELB sets specific interest rates to ensure the sustainable and equitable distribution of funds.

    HELB charges an interest rate on the loans it disburses to students. The interest rate is typically set at a manageable level to ensure that the repayment burden on graduates is not overwhelming.

    Source: TUKO.co.ke

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